Category Archives: Services

Wallace & Gromit Get Smart With npower On The Small Screen

Fans of Oscar-nominated Wallace and Gromit are to be treated to another dose of the favourite duo as they appear in npower’s new TV advert.

The nation’s favourite animated characters are up to their usual ‘inventive’ mischief in delivering npower’s message of sensible energy consumption in the home. The loveable duo soon learns a valuable lesson in monitoring energy, as another invention goes wrong.

The new advertising campaign created by VCCP for npower is in a 30 and a 40 second format and breaks on 29 March until 7 May on ITV (Mid West & North) and Channel 4.

The 30 second advert opens in a darkened room where Wallace is in a state of panic. Hidden behind a cushion he watches a horror movie on his latest invention, a homemade widescreen TV. Wallace’s widescreen TV defies convention, consisting of multiple TV’s taped together.

However, a scary movie is not the only thing poor Wallace has to worry about when the penny finally drops that his pile of TV’s has in fact become an energy consuming monster.

Luckily, the savvier Gromit saves the day when he receives advice from customer care advisor Penny on how to cut energy consumption.

Our heroine informs Gromit about the npower smartpower electricity monitor, which allows customers to keep an eye on how much energy is being eaten up by all household appliances.

The 40 second advert actually shows the viewers what movie is scaring the life out of Wallace – Revenge of the Killer Watts – as well as having an additional scene of Gromit creeping up on Wallace and passing family photographs of Frankenwallace and Dracuwallace along the way. The end of the advert cuts straight back to the ominous pile of televisions ‘sparking’ to life.

The new Wallace & Gromit advert is part of the energy supplier’s smartpower campaign to help customers monitor and reduce energy consumption in the home with the offer of free smartpower electricity monitors when existing and new customers sign up to an online account.

Kevin Peake, marketing director at npower, commented: “We’re all guilty of being like Wallace and Gromit and wasting too much energy in the home, but we want to show that there are ways where we can help our customers save energy and money.

Via EPR Network
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npower Urges Businesses To Make CRC A Board Level Priority

npower has launched a plea for businesses to make the Carbon Reduction Commitment Energy Efficiency Scheme (CRC) a board level concern and develop a strategy to manage participation to avoid financial loss and reputational damage.

npower Urges Businesses To Make CRC A Board Level Priority

This is the message of a new film – Understanding the CRC from energy firm npower, designed to help businesses prepare for the scheme and avoid potential pitfalls. npower’s film provides guidance on qualification for the CRC, the importance of managing energy and carbon emissions to succeed under the scheme, and the reputational implications of the CRC league table that will name and shame those participants failing to reduce emissions.

It also points out the potential financial benefits of the scheme. DECC calculates that the CRC will stimulate £1bn of cost savings for participants through better energy efficiency.

A further message coming through loud and clear from the film is the importance of having a board member responsible for the CRC. Annual ‘evidence packs’ detailing participants’ energy consumption must have board level sign off. The CRC will also require enterprise-wide investment and behaviour change to improve energy efficiency, which typically can only be sanctioned at the highest level.

Dave Lewis, head of business energy services at npower said: “A lot of businesses are turning to us for advice on the CRC and it’s clear that many are still unclear on the obligations it places on them, and the opportunities and challenges it presents. Our film answers these questions and will hopefully go some way in addressing the concerns that some organisations have. Those affected by the scheme only have until the end of September to register, so it’s important they understand what they need to do and how they can make the CRC benefit their business. This must be driven from the very top if businesses are to realise all the advantages the CRC offers.”

npower helps companies monitor and manage energy consumption to bring commercial and environmental benefits. To help achieve this, npower has developed a monitoring and targeting (M&T) tool – encompass. A web-based system, encompass gives businesses accurate and timely information on their energy consumption, providing them with the data they need to implement cost and CO2 reduction policies. The system automatically collects data from half-hourly and smart meters, providing a detailed report on a business’ energy consumption behaviour, and the related cost and environmental impacts of this. With this data, benchmarks can be set and consumption tracked, alongside mapping of carbon use and cost.

Via EPR Network
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npower Reports Solar Energy Boost From Cashback Scheme

npower has reported that, thanks to a new government cashback scheme, those who use solar power to generate their own electricity could soon earn approximately £960 per year.

npower Reports Solar Energy Boost From Cashback Scheme

Introduced by the government in April 2010, Feed in Tariffs, or FITs, as they’re more often referred to, offer homeowners with solar photovoltaic (PV) panels a payment of up to 41.3p for every unit of electricity they generate.

James Morgan, solar expert for npower, commented: “This is great news for homeowners. Put simply, owners of solar photovoltaic panels, which produce electricity, will be paid for all the energy they generate – regardless of whether they use it themselves or sell it back to the grid. So not only will your energy bills be reduced, but you will also be receiving a regular income from the energy you generate.

“Consequently, there’s never been a better time to be installing solar panels on your home. Since the introduction of the scheme, we’ve seen a huge increase in the number of people interested in going solar, as the extra financial benefit offered by FITs means that the payback period has been reduced to around 15 years for a typical installation costing around £12,000.”

Solar photovoltaic (PV) uses energy from the sun to create electricity to run appliances and lighting in the home. Solar PV requires only daylight – not direct sunlight – to generate electricity, making it incredibly efficient. The system also generates no greenhouse gases, helping to reduce homeowners’ carbon footprint.

Ronald and Wendy Jordan from Cornwall are one couple who will benefit from Feed-in-Tariffs. They run their own beef farm and bed and breakfast near Lostwithiel and decided to invest their savings in solar PV panels while interest rates were low.

Via EPR Network
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npower Boosts Barclaycard Freedom Scheme With Reward Worth Up To £160

The reward, the first in the scheme to be paid regardless of the amount the customer spends on their card, is recorded in pounds not points, and can be spent by customers immediately with tens of thousands of participating retailers across the UK.

npower Boosts Barclaycard Freedom Scheme With Reward Worth Up To £160

Celebrating the partnership, npower is doubling its sign-up incentive to £60* of Reward Money for Barclaycard Freedom customers transferring their gas and electricity to npower before May 17th 2010. Along with the £100 annual loyalty payment for both new and existing npower customers paying by monthly direct debit for both fuels, Barclaycard Freedom holders could earn enough in a year to buy a meal out for the entire family, special treat for someone or have a shopping spree online, simply by choosing npower as their gas and electricity supplier.

Giuseppe Di Vita, Managing Director of npower Retail Markets, commented: “Our customers have told us that they would like more freedom of choice in the way that they are rewarded for joining and staying with npower. Participating in the Barclaycard Freedom scheme enables us to give our customers the choice of up to 30,000 retailers to redeem their Reward Money. Our customers will benefit from a straightforward, simple and transparent way to get more value for their money.”

Barclaycard Freedom, which launches in March, offers the concept of a rewards programme to many small and medium retailers for the first time. In addition to encompassing household names, including npower, over 30,000 retail outlets have been invited to be part of the scheme at launch. On average there will be 200 retailers within a five mile radius of where a Barclaycard cardholder lives and many more retailers are expected to join in the coming months.

Sarah Newman, Managing Director of Barclaycard Freedom, commented: “Barclaycard Freedom incorporates all of the best elements of a rewards scheme with no vouchers or coupons to collect and no points to calculate – the rewards are quite simply in pounds and pence. Offers like npower’s – the first of its kind in the Barclaycard Freedom scheme – give customers a new way that they can build up their reward balance. We hope that customers enjoy spending their Reward Money.”

Via EPR Network
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$4.8 Million Dollar Energy Efficiency Program comes to the Sierra Nevada

Local governments and businesses in 14 Sierra Nevada counties will have new access to cutting edge, energy efficient technology through a new collaboration between Sierra Business Council and Pacific Gas and Electric Company (PG&E). From 2010 to 2012, Sierra Business Council, a non-profit organization based in Truckee, CA will be offering free energy audits and low-cost retrofits to commercial PG&E customers in the Sierra Nevada through a new program called the Sierra Nevada Energy Watch.

$4.8 Million Dollar Energy Efficiency Program comes to the Sierra Nevada

“During this tough economic downturn, we are excited to be able to support our local businesses and governments by offering cost-cutting energy efficiency services,” said Steve Frisch, President of the Sierra Business Council. “This project embodies our long-standing mission of demonstrating that environmental quality and economic prosperity are compatible goals.”

In addition to offering energy efficiency services and products, the program will help local governments conduct greenhouse gas inventories and develop climate action plans to help the state meet its AB32 emission reduction goals. The program takes a comprehensive approach to the region’s energy needs. “We aren’t just dropping in light bulbs,” explained Program Manager, Betony Jones, “We are looking for deep, long-term savings, and we are developing the local workforce capacity to provide clean energy services far into the future.”

The Sierra Nevada Energy Watch program is funded by California utility ratepayers under the auspices of the California Public Utilities Commission. It offers services for municipal, special district, and non-profit facilities as well as small and medium businesses throughout the PG&E service area from Lassen to Mariposa Counties. Those interested in participating in the program or learning more should contact Sierra Business Council at 530-582-4800.

For more information about the Sierra Nevada Energy Watch Program, and to see tips on saving energy at home and the workplace, please visit www.sbcouncil.org/energywatch.

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npower Welcomes Cash Rewards For Low Carbon Electricity And Heating

npower has welcomed the Government’s announcement regarding Feed-in-Tariff (FIT) levels and urged consumers to buy now to take advantage of the Government scheme.

The scheme offers financial assistance when installing solar PV panels, potentially earning customers £986 per year.

Julia Lynch-Williams, Director of Energy Services for npower, commented: “According to Government calculations, consumers generating their own electricity from solar PV panels could earn approximately £986 per year from tax free generation payments and bill savings combined.

“The new Feed-in-Tariff arrangement means homeowners have the opportunity to earn more than ever before from generating their own electricity and together with a grant, solar is certainly a more attractive investment than it’s ever been. Given that the Government has increased generation levels since the consultation in July, now definitely looks to be the best time to buy.”

With a typical installation costing around £12,000, FITs will see the payback period considerably reduced.

npower has seen enquiries in solar panels increase by 200 per cent since the Feed-in-Tariffs were first announced in July 2009, and expects this trend to continue.

To help homeowners take advantage of FITs, npower solar offers a complete ‘one-stop-shop’ service including site survey, grant application support, installation and buy back of excess energy.

npower’s website includes guidance for homeowners on solar installations, including a suitability calculator which tells homeowners whether their property is suitable for solar installations and offers a free estimate for installation.

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BPU’s Townsend and Johnson receive 2010 Black Achievers Award

Patrice Townsend, Key Account Utility Specialist for the Kansas City Board of Public Utilities and Cynthia Johnson, Superintendent of Stores, were recently named recipients of the 2010 Black Achievers in Business and Industry Award, sponsored by the Southern Leadership Christian Conference of Greater Kansas City and the Black Achievers Society. Townsend and Johnson were honored at a Recognition Dinner on January 14, 2010.

BPU's Townsend and Johnson receive 2010 Black Achievers Award

The Black Achievers Award is awarded to African Americans in middle to upper management business positions in Kansas City who display corporate accomplishment, better their community through civic and philanthropic activity, and mentor others around them to exceed and achieve.

“Patrice and Cynthia are terrific well-respected utility employees, professional in their work capacity and active within the community,” stated Don Gray, General Manager of the BPU. “Both have achieved greater responsibility within the organization, continued their education and professional development, and remained active in civic and other causes.”

Townsend, a 25-year employee with the BPU, worked her way up from a Customer Service Representative to the key position she holds today, where she acts as the primary liaison to key utility customers. In the community, she has served on the Board of Directors for the United Way of Wyandotte County, is president of the BPU’s Employee Foundation, Inc., coordinates the Annual Day of Caring within the community, assists with Back-to-School Project fundraising efforts, and organizes BPU’s support for the KCK Housing Authority’s “Christmas in the City” annual event. Townsend graduated from Sumner High School , attended Kansas City , Kansas Community College where she earned an Associates Degree in Business, received a Bachelor of Science in Business Administration from Rockhurst College , and is currently working towards a Master of Arts Degree in Management and Leadership from Webster University.

Johnson, a 24-year employee with the BPU, has also achieved positions of greater responsibility, working her way up from Stock Control Clerk to her position today in which she is responsible for all inventory management and control of the utility’s five logistic warehouses. In the community, she is a 2009 graduate of Leadership 2000, a nine-month leadership initiative that trains area leaders in community service. Johnson also assists two faith-based community projects that assist in clothing the homeless and elderly, and assisting battered women. In her church, she serves as a key administrator for its community outreach programs that administers through theatrical productions and serves as Superintendent of Christian Education. Johnson graduated from Washington High School , and has participated in numerous training and professional development courses offered by BPU.

About BPU
BPU is a public utility that serves approximately 65,000 electric and 51,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its 640 employees is “to be the utility of choice and the workplace of choice, while improving the quality of life in the communities we serve.” Go to www.bpu.com for more information.

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npower Bill Gets Top Marks For Plain English And Clarity

npower is introducing new bills for its customers. The new bill, based on extensive research and feedback from customers, call centre staff and consumer groups, has received the Plain English Campaign’s Crystal Mark for clarity for its information page.

The front page of the new bill has been designed with a ‘less is more’ approach. It is extremely clear and easy to read, with the front page summary now simply showing the customer’s account details; npower’s customer service number; exactly how much the customer owes or is owed; whether the bill is estimated or based on a meter reading; and emergency contact details.

On the second page, there is a ‘jargon buster’ section, which clearly explains the unavoidable technical terms that have to be included on any energy bill, such as ‘calorific value’ and ‘correction factor’. It also talks customers through ‘what’s a watt?’ and explains exactly how npower works out customers’ bills.

The third page, detailing how the customer’s account balance has been calculated, has been amended to make the calculations clearer and also includes an energy usage graph so that customers can compare their usage over a set period of time to the corresponding period the previous year.

“Our discussions with customers and stakeholders have told us that people want their energy bills to be clearer and simpler; they want to know how much they have to pay and how that amount has been calculated,” explained Chris Johnson, managing director of npower’s retail operations.

“This is just one of the ways in which we’re working hard to improve our service to customers: we’re committed to listening to our customers, understanding what they want, and delivering products and services that meet their needs.”

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Guide To Stay Safe And Warm In A Winter Power Cut

Householders are being urged to cut out and keep a handy guide on staying safe and warm in the event of a winter power cut. The guide was pulled together by uSwitch.com, the independent price comparison and switching service, after many households were left without power during the recent big freeze.

Emma Bush, energy expert at uSwitch.com, says:”With this winter expected to be the coldest in 30 years and more snowfall predicted to be on the way, consumers should be as prepared as possible for any further power cuts.

“Energy companies will always try to get the supply back up and running again as quickly as possible, but in severe weather such as snow this can take time. If you are disabled, chronically ill, elderly or have young children in your home, let your supplier know as they may need to make you a priority.”

The uSwitch.com cut out and keep guide to surviving a winter power cut:

1.Be prepared - make sure you keep torches, spare batteries, candles and matches in an easy to get to cupboard or drawer and that all your family knows where they are. Keep a battery-powered radio tuned into a local station for information and have important numbers stored on a charged mobile phone.
2.Check - turn off all your electrical appliances and lights, but leave one light switched on so you know when the power is back on. Check whether neighbours have power or not. If it’s just your home affected, check your fuse box first before calling your supplier.
3.Stay warm - this is a priority. If a power cut leaves you without any heating move the whole family into one room, preferably south facing, and make sure you wear several layers of clothing, including a hat, scarf and coat if necessary. Use sleeping bags for extra warmth.
4.Stay safe - you can use other forms of heating such as paraffin stoves, but always read the instructions carefully and make sure the room is well ventilated. If you’re going to cook on a BBQ make sure you only do it outdoors. Never leave candles or heating appliances in unoccupied rooms.
5.Store water - if a power cut lasts for more than a few hours you will need to start storing water as the water supply may start to be affected. Fill saucepans, buckets, empty bottles or even the bath with water. If you are able to boil some water keep it in thermos flasks for warm drinks and fill hot water bottles to help stay warm.
6.Keep food fresh - if the freezer loses power do not open the door unless you have to, frozen food can last for around a day. The fridge is more of a problem, but if it is cold enough you can store food outside. Use a cardboard box with newspaper to stop it from freezing though.
7.Be a good neighbour - check on any elderly or vulnerable neighbours. If they’re struggling to keep warm invite them into your home – the more bodies, the more heat and the safer they should be.
8.Sub zero - if the temperature falls below freezing use towels and blankets to help insulate exposed water pipes. The last thing you need is a burst pipe.
9.After the power cut - check water pipes for leaks, reset electric timers and clocks and check the food in your freezer. If food has thawed do not refreeze as it could make anyone eating it ill.

Via EPR Network
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£319 Million Investment Could Spell Future Bill Misery For Consumers

Ofgem yesterday published final proposals for funding the first tranche of projects from a potential GBP1 billion package of extra investment in Britain’s high-voltage networks. The first tranche, totalling GBP319 million, will help connect Great Britain’s growing renewable electricity generation. However, this is just part of a much broader GBP233.5 billion investment programme that is expected to add GBP548 a year in total onto household energy bills, warns uSwitch.com, the independent price comparison and switching service. And while the investment is needed, consumers must start preparing for the eventual impact on their energy bills.

Will Marples, energy expert at uSwitch.com, comments: “This announcement is one of many that consumers can expect to hear about huge investments being made to secure our longer-term energy supplies. The investment is crucial, but there can be no doubt that it will have an impact on our future energy bills and this has to be explained to consumers now so that they can start taking action to protect themselves in the future.

“The average household energy bill today is GBP1,239 a year and the additional cost of investment alone is expected to add GBP548 a year onto our bills. Ongoing pricing trends coupled with this investment could see household energy bills hit as high as GBP4,733 a year by 2020, nearly four times higher than they are today.

“This is a wake-up call for us all. The GBP5,000 a year energy bill may seem like an outside possibility, but we have to remember that energy bills doubled in the last five years alone and that the huge investment needed to keep the lights on in Britain will alone add GBP548 a year onto our bills. The fact is we are entering a new era of high cost energy and households will have to adapt their behaviour accordingly.

“Consumers have to start taking action now to future-proof themselves against far higher energy bills. My advice is to invest in making your home more energy efficient, reduce the amount of energy you use and make sure you are paying the lowest possible price for it. Big projects such as a new energy efficient boiler or home insulation can be expensive, but you can speak to your supplier or the Energy Saving Trust to see if you can get any financial support to help with it. Any savings you make through cutting the price of your energy could also be re-invested into energy efficiency measures so that you reap even greater rewards in the future.”

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Door Step Energy Salesmen Must Provide A Written Quote From Today

The move is in response to growing concerns over doorstep selling and particularly the fact that many consumers end up on a worse deal after speaking to an energy company salesman. According to uSwitch.com research almost 7 million UK households have taken out an energy plan through a direct salesman, but less than a quarter of these (22%) believe they got a good deal.

Door Step Energy Salesmen Must Provide A Written Quote From Today

The new system of providing written quotes means that consumers will have proof of the deal they have been offered. But, importantly, the onus will still be on consumers to check for themselves whether it is the best plan they could be on.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “This new rule is not about making sure consumers get the best deal, or even a better deal. It’s about making sure they have written proof of what they’ve been offered. It is then down to them to take this information and check for themselves whether they will be better off or not.

“The key thing is that consumers understand that the quote is not a guarantee that they will be saving money. Direct salesmen are not obliged to tell people about their company’s most competitive plans. These tend to be online and are around GBP300 a year cheaper than standard plans so consumers signing up with a salesman without comparing first could still lose out.

“Over a third of people (37%) think that energy salesmen don’t present them with enough information to make an informed decision while almost half (45%) don’t like the fact that the seller only represents one energy supplier. The new quotation system doesn’t tackle these issues, but it does mean consumers can protect themselves by taking the quotes and comparing prices before signing on the dotted line.”

As well as the requirement for written quotes, Ofgem is also increasing the threshold for debt blocking for prepayment meter (PPM) customers from GBP100 to GBP200. This means that those with a debt on their meter of up to GBP200 could now switch to a better deal opening up the opportunity for them to save money. The regulator has also brought in new rules on SME energy, but has backed off banning suppliers from rolling SME contracts over.

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New Small Business Energy Rules ‘Confusing’

Ofgem’s new rules for the small business energy market come into play yesterday – Monday 18th January, 2010. While designed to give greater protection to Britain’s SMEs, according to uSwitchforbusiness.com, the dedicated SME price comparison and switching service, the rules are in danger of confusing business owners and put too much onus on them to take action.

Jake Ridge, small business expert at uSwitchforbusiness.com, says:”Ofgem is doing the right thing in offering Britain’s SMEs greater protection in the energy market. However, these new rules have fallen far short of the simple blanket ban on evergreen or rollover contracts that was initially proposed and, as a result, are in danger of confusing busy SME owners.

“Small businesses need to understand the rules quickly to ensure that they benefit from the additional protection being offered. The key thing is that the rules only apply if you are a micro-business so check whether you qualify and let your energy company know straight away if you do. This means that when you come to renew your contract your supplier must provide you with clear written details of the full terms and conditions plus ensure you get suitable notice so that you can shop around for a new deal. Check with your supplier if you are unsure when your current contract will end.

“You also now have the right to opt out of being rolled-over – as soon as you sign a new energy deal let the supplier know you are opting out and this means that you can only be put onto a 28 day notice rollover plan at the end of your contract leaving you free to move to a better deal.

“The rules are complicated and unfortunately put too much onus on SME owners. But it’s a step in the right direction and should hopefully see more small businesses avoid the expensive trap of ‘evergreen’ energy contracts.”

The new rules only apply to micro-businesses, which Ofgem defines as a company that meets any one of the following criteria:
•Consumes less than 200,000 kWh of gas per annum
•Consumes less than 55,000 kWh of electricity a year
•Has less than ten employees (or the full-time equivalent) and an annual turnover or annual balance sheet total of Euro 2 million or less.

Via EPR Network
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npower Encourages Homeowners To Act Fast To Save Cash

npower has announced that thousands of fast-acting homeowners will be the first in England to benefit from the new Government boiler scrappage scheme as the Energy Saving Trust posts application forms for consumers to claim the £400 discount.

First to receive the details are those who have already registered with the Energy Saving Trust. Thousands of forms are being issued on the first day alone. With only 125,000 grants available on a first come first serve basis, energy company npower is urging homeowners wanting to benefit from the scheme to register quickly to avoid disappointment.

npower was the first energy supplier to launch its own boiler scrappage scheme, matching the Government’s offer. This means consumers could be eligible to receive as much as £800 towards the cost of a new boiler when replacing one that is G rated – which could be almost a third off the cost of an installation. npower’s offer also extends to any boiler 10 years or older so even if it isn’t G-rated, homeowners can still enjoy a discount.

npower hometeam, which installs, services and repairs boilers, has already seen huge interest in the offer and it is expecting more now that Energy Saving Trust mailing has started.

Kevin Miles, CEO npower retail, said: “The scrappage scheme is great news for homeowners and the perfect opportunity to install a new energy efficient boiler to help cut your heating bills. If you want to take advantage of getting £800 off an installation, the important thing is to act fast or you could be disappointed. There’s approximately four million G-rated boilers in the UK*, but there’s only 125,000 grants available under the scheme. Our advice is don’t leave it too late, get it before it’s gone.”

For more details on the Energy Saving Trust £400 voucher please call 0800 512 012.
For further information on npower’s £400 offer please call 0800 0722 999.

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Cold Snap Will Push Up Energy Bills But Not Household Energy Prices

Households could see their winter fuel bills increase by GBP60 if the cold snap continues into February, but reports that energy prices could go up are a red herring says uSwitch.com, the independent price comparison and switching service.

It costs £3 a day on average to heat a home, but uSwitch.com estimates that this could increase by GBP1 a day as consumers contend with the current freezing conditions. If the cold snap lasts a fortnight it will add GBP14 on to household winter fuel bills. But if it lasts two months it could cost households an extra £60.

However, reports that household energy prices could go up as a result of increased demand are misleading – energy suppliers buy their energy around a year in advance and can meet the current short-term increase in demand by topping up on the daily spot market. This means that consumers do not need to worry about their prices going up in the short to medium term.

Tom Lyon, energy expert at uSwitch.com, says: “If the cold snap continues through February it could add £60 on to household energy bills, but the cold snap would have to continue for far longer to have an impact on energy prices. Higher demand because of sub zero temperatures and the current rationing of energy to certain businesses does not mean suppliers will need to increase household energy prices. Hopefully this will reassure consumers, but our advice would be to think now about budgeting for an extra £60 for when the winter fuel bill drops through your letter box.”

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Thin End of Wedge As GBP4.30 Added onto Electricity Bills

Energy regulator Ofgem has signed off investment in the regional electricity networks that will add GBP4.30 a year onto household electricity bills. However, this is just the thin end of a wedge warns a uSwitch.com as it is a small part of a much broader GBP233.5 billion energy investment programme that is expected to add GBP548 a year in total onto consumer energy bills.

This could see household energy bills hit as high as GBP4,733 a year by 2020, nearly four times higher than they are today. Ofgem itself calculated that household energy bills could hit GBP2,000 a year as a result of investment, but recently described this as ‘over optimistic’.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “GBP4.30 a year may seem small fry, but in fact it’s a wake-up call for us all. This is just the beginning of a huge investment process that will lead to significantly higher household energy bills. The GBP5,000 a year energy bill may seem like an outside possibility, but we have to remember that energy bills doubled in the last five years alone and that the huge investment needed just to keep the lights on in Britain will alone add GBP548 a year onto our bills. The fact is we are entering a new era of high cost energy and households will have to adapt their behaviour accordingly.

“The Government has been banging the drum for energy efficiency for a while now, but consumers have been reluctant to spend money on these measures. As a result, energy efficiency has been massively underperforming even though it is one of the biggest defences we have against escalating energy costs. We also have a competitive energy market, and yet less than 5% of consumers are on the most competitive energy plans – most people are paying far more than they have to for the energy they use.

“This has to change. My advice to consumers is to invest in making your home more energy efficient, reduce the amount of energy you use and make sure you are paying the lowest possible price for it. Big projects such as a new energy efficient boiler or home insulation can be expensive, but the savings you make through cutting the price of your energy could be re-invested into energy efficiency measures so that you reap even greater rewards in the future.

“Don’t be put off. If cost is an issue, speak to your supplier to see if they can help – they have a pot of money available to help households with energy efficiency. Or contact the Energy Saving Trust for advice. The key thing is to start future-proofing yourself against higher energy bills now.”

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uSwitch.com Comments on Today’s Announcement on Smart Meters

uSwitch.com, the independent price comparison and switching service, welcomes today’s announcement on smart meters, but believes there are still a number of issues that need to be ironed out before the launch. Prime importance is to ensure that the final specification of the meters will meet consumers’ needs and that enough focus is given to educating consumers on their use.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “The introduction of smart meters is a positive step forward in the drive to ensure that all households get accurate, up-to-date energy bills and have the information they need to be able to monitor and lower their energy usage.

“Today’s announcement shows that the Government and the energy industry are picking up the pace, although there are still a number of issues to iron out. The key concern for consumers is cost and how much the roll out of smart metering is likely to add to household energy bills. Our research shows that only 19% of consumers believe that a significant increase in household energy bills is a price worth paying and 57% of people are not even aware of what smart meters are. This suggests that without a proper education and consumer engagement programme there could be an uphill battle persuading households that they should be picking up the tab.

“There is much to be gained from the roll-out of smart meters so it’s vital that all parties involved keep their eye on the main prize which is the benefit it will bring to consumers and the competitive market. If households are to get maximum value the specification has to be right and designed to put easy-to-understand information at people’s finger tips, including historical usage data so they can manage their energy more easily, compare prices and find an energy plan or supplier that suits their needs. This is a huge opportunity for the industry to get consumers engaged in managing household energy, but there will only be one opportunity to get it right.”

Via EPR Network
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40% Drop In Heating Cover Could Leave Consumers Out In The Cold

•Financial gamble: number of people taking out heating cover on their boilers has dropped 40% in the last year

•Safety gamble: 42% ignore industry safety advice to get boilers checked once a year, risking carbon monoxide poisioning

•No peace of mind: two thirds of households (65%) don’t have any form of emergency heating cover

•Paying the price: nearly one in three boilers breaks down within six years of being installed, cost of replacing four key boiler parts can reach £1200.

As winter bites and with people still feeling the bitter chill of recession, new research from uSwitch.com, the independent price and comparison switching service, reveals a 40% drop in the number of people taking out or renewing heating cover compared to this time last year. As a result more than two thirds (65%) of households do not have any type of heating or boiler cover in place, potentially taking a risk with their finances and their health.

Nearly one in three boilers breaks down within six years of being installed, and the cost of repair can spiral up to £1,200 to replace the four key boiler parts. In comparison, the average yearly cost of heating cover comes in at £122 or just over £10 a month.

However, this isn’t the only risk. Gas boilers should be serviced every year to minimise the risk of carbon monoxide poisioning, but 42% of households ignore these guidelines. Worryingly, one in ten – almost three million households – have never had their boiler serviced while the same number again have only ever had their boiler looked at when it’s gone wrong. According to the Gas Safe Register (which has taken over from Corgi), in the last year 14 people have died from carbon monoxide poisoning and 234 have suffered health problems after being exposed to the deadly gas. Recommended counter measures include having an annual gas safety check and installing a carbon monoxide alarm.

Will Marples, energy expert at uSwitch.com, says: “Household budgets continue to be stretched, but what seems like an easy saving could cost you dearly in the long term. Those who have cancelled or decided against cover might think they are just taking a chance with their money, but if they are also not getting their boiler checked they are taking a chance with their health.

Via EPR Network
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npower Funds Solar Panels For Swimming Centre

Funding from npower means that a swimming pool that is part of a multipurpose centre on the Stackpole Estate in Pembrokeshire has been installed with enough renewable technology to make it the largest collection of solar thermal panels across the National Trust.

npowersolarpanel.jpg (182×120)

Funding from npower – as part of the National Trust Green Energy Fund – enabled a total of 19 flat-plate solar panels to be installed on the roof of the pool at the Stackpole Centre by local contractor West Wales Solar Heating. The Green Energy Fund project invests in small scale renewable energy generation and other carbon saving projects at Trust sites across Wales and England.

The Welsh produced solar panels now provide free heat to a pool that used to cost thousands of pounds a year to heat. The result is not only lower running costs for the Trust but another important small step towards lowering environmental impact and reducing climate changing carbon emissions

The project, which cost £18,000, will enable the pool’s water to be heated by the power of the sun; supplemented for now with a gas system but with plans to move to a biomass heating system in the near future. The system works by water continually being pumped from the pool into a storage tank where it is heated up by energy created from the solar panels.

Keith Jones, Environmental Practices Advisor for the National Trust in Wales, said: “The National Trust is committed to reducing our own energy footprint and in developing projects that can enable people to learn about adaptation and efficient resource use and saving money. This is the largest solar panel system of its kind within the National Trust, and it is estimated it will produce 58,400Kw every year or the equivalent of almost 160 electric heaters left on for an hour every day of the year (saving over a third of its previous energy consumption).

“As far as we were concerned this was a very simple calculation – an investment equivalent to 18 months’ worth of gas costs to heat the pool and it will have paid for itself in six years. In summer and the warmer days this system will provide most if not all the heat for the pool.”

The solar panels also have a digital display, which will enable members of the public and resident guests using the pool at Stackpole Centre, to see exactly how much energy is being produced by the solar panels during their visit.

Allan Robinson from npower said: “npower is proud to have funded the National Trust’s largest ever solar heating system at Stackpole. In partnership with the National Trust, npower is providing expertise and financial support to help those looking for ways to be more energy efficient and make financial savings along the way.”

Via EPR Network
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Energy Price Cuts This Year – 12% For Online Customers But 4% For Everyone Else

•Energy price cuts in 2009: 4% or £54 for standard plan customers, but 12% or GBP133 for online customers

•At the beginning of the year, online plans were £170 cheaper than standard plans – today they are £249 a year cheaper

•Best kept secret: despite consistently lower prices only 1.3 million or 5% of households are on online energy plans

•Winter worry: two thirds (65%) of people are worried about the cost of their energy bills as we head into winter

•Affordability concerns: almost two in ten households (19%) are finding it difficult to afford their energy bills

•Cutting back: 57% of households are already cutting back on energy to make bills cheaper while a further 17% are planning to join them.

While the majority of households have seen energy prices drop by 4% or £54 this year, new research from uSwitch.com reveals that households who are on suppliers’ online plans have enjoyed cuts three times this size. Since the beginning of 2009 their prices have been reduced by a healthy 12% or £133, leaving online customers paying £249 less than standard customers.

While the debate about whether suppliers should be cutting prices again in light of lower wholesale costs rumbles on, households on online plans are sitting pretty. They have seen bills drop from £1,123 on the 1st January to £990 today. However, households on standard plans have not fared so well – their prices have dropped from GBP1,293 at the beginning of the year to £1,239 today, barely making a dent in the 42% or GBP381 increase in energy prices seen last year.

Via EPR Network
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Combined Cycle Performance Analysis Conducts On Site Training

COMBINED CYCLE PERFORMANCE ANALYSIS will conduct power plant training at the customer’s site. The training course PERFORMANCE AWARENESS TRAINING is designed to familiarize the plant Operations and Maintenance staff with plant performance. Custom power plant training is also available upon request.

The company provides consulting to the Combined Cycle power industry. Services include Plant Performance Evaluations, power plant training, and custom power plant consulting.

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