Category Archives: Projects

Electricity, Energy, Energy Conservation, Energy Saving Appliances, Heating, Power Supplies, Projects, Recycling, Services

npower Encourages Homeowners To Act Fast To Save Cash

npower has announced that thousands of fast-acting homeowners will be the first in England to benefit from the new Government boiler scrappage scheme as the Energy Saving Trust posts application forms for consumers to claim the £400 discount.

First to receive the details are those who have already registered with the Energy Saving Trust. Thousands of forms are being issued on the first day alone. With only 125,000 grants available on a first come first serve basis, energy company npower is urging homeowners wanting to benefit from the scheme to register quickly to avoid disappointment.

npower was the first energy supplier to launch its own boiler scrappage scheme, matching the Government’s offer. This means consumers could be eligible to receive as much as £800 towards the cost of a new boiler when replacing one that is G rated – which could be almost a third off the cost of an installation. npower’s offer also extends to any boiler 10 years or older so even if it isn’t G-rated, homeowners can still enjoy a discount.

npower hometeam, which installs, services and repairs boilers, has already seen huge interest in the offer and it is expecting more now that Energy Saving Trust mailing has started.

Kevin Miles, CEO npower retail, said: “The scrappage scheme is great news for homeowners and the perfect opportunity to install a new energy efficient boiler to help cut your heating bills. If you want to take advantage of getting £800 off an installation, the important thing is to act fast or you could be disappointed. There’s approximately four million G-rated boilers in the UK*, but there’s only 125,000 grants available under the scheme. Our advice is don’t leave it too late, get it before it’s gone.”

For more details on the Energy Saving Trust £400 voucher please call 0800 512 012.
For further information on npower’s £400 offer please call 0800 0722 999.

Via EPR Network
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Electricity, Energy, Energy Conservation, Energy Distribution, Energy Saving Appliances, Power Supplies, Projects, Waste Management

Opus Energy Launches Gas Market Service

In response to customer demand, the UK’s largest independent business energy supplier, Opus Energy, has expanded its market portfolio to offer a new gas service to small and medium (SME) businesses.

The gas service offers customers a clear alternative to existing market suppliers and includes many of the popular benefits already available with Opus’ successful electricity products. Customers will have access to competitively priced, fixed-term contracts, shielding them from gas market price fluctuations. Existing electricity customers will continue to receive the same high standard of customer care with the ease of only having one supplier.

The energy supplier currently provides electricity to over 60,000 sites across the UK and entry into the gas market is proving successful. Since the first supply went live in the middle of October 2009, sales have exceeded expectations, with over 1,000 customers already signed up.

Opus Energy has the flexibility to buy gas from a number of market sources and is therefore able to respond quickly to market price changes, and pass cost-savings directly onto customers. The gas service will initially be marketed to existing and new SME customers.

Charlie Crossley Cooke, founder and Managing Director of Opus Energy, said:

“Opus Energy has successfully been supplying electricity to the business market for seven years. We’ve experienced significant growth based on our competitive pricing, exceptional level of customer service and an incremental growth strategy. We have responded to the high level of customer demand for gas products and will apply the same principles to ensure that we become a first rate gas supplier.

“The expansion of the gas service will be developed to ensure we continue to see overall company growth and maintain the high levels of customer service expected from Opus Energy.”

Businesses can receive a competitive online quote for gas services by visiting www.opusenergy.com or calling 0845 0405810.

Via EPR Network
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Clean Energy, Electricity, Energy, Green Energy, Projects, Renewable Energy, Services, Solar Power, Waste Management

npower Funds Solar Panels For Swimming Centre

Funding from npower means that a swimming pool that is part of a multipurpose centre on the Stackpole Estate in Pembrokeshire has been installed with enough renewable technology to make it the largest collection of solar thermal panels across the National Trust.

npowersolarpanel.jpg (182×120)

Funding from npower – as part of the National Trust Green Energy Fund – enabled a total of 19 flat-plate solar panels to be installed on the roof of the pool at the Stackpole Centre by local contractor West Wales Solar Heating. The Green Energy Fund project invests in small scale renewable energy generation and other carbon saving projects at Trust sites across Wales and England.

The Welsh produced solar panels now provide free heat to a pool that used to cost thousands of pounds a year to heat. The result is not only lower running costs for the Trust but another important small step towards lowering environmental impact and reducing climate changing carbon emissions

The project, which cost £18,000, will enable the pool’s water to be heated by the power of the sun; supplemented for now with a gas system but with plans to move to a biomass heating system in the near future. The system works by water continually being pumped from the pool into a storage tank where it is heated up by energy created from the solar panels.

Keith Jones, Environmental Practices Advisor for the National Trust in Wales, said: “The National Trust is committed to reducing our own energy footprint and in developing projects that can enable people to learn about adaptation and efficient resource use and saving money. This is the largest solar panel system of its kind within the National Trust, and it is estimated it will produce 58,400Kw every year or the equivalent of almost 160 electric heaters left on for an hour every day of the year (saving over a third of its previous energy consumption).

“As far as we were concerned this was a very simple calculation – an investment equivalent to 18 months’ worth of gas costs to heat the pool and it will have paid for itself in six years. In summer and the warmer days this system will provide most if not all the heat for the pool.”

The solar panels also have a digital display, which will enable members of the public and resident guests using the pool at Stackpole Centre, to see exactly how much energy is being produced by the solar panels during their visit.

Allan Robinson from npower said: “npower is proud to have funded the National Trust’s largest ever solar heating system at Stackpole. In partnership with the National Trust, npower is providing expertise and financial support to help those looking for ways to be more energy efficient and make financial savings along the way.”

Via EPR Network
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Electricity, Energy, Energy Distribution, Projects, Services, Waste Management

uSwitch.com Calls For Tougher Rules And Regulations To Govern Energy Doorstep And Direct Salesmen

uSwitch.com, the independent price comparison and switching service, is calling on industry regulator Ofgem to bring out tougher rules and regulations to govern energy doorstep and direct salesmen, after new research revealed that their sales tactics are leaving people feeling pressured, intimidated and on the wrong energy plan for their needs.

According to the research, almost 7 million UK households have taken out an energy plan on their doorstep or through a direct salesperson. However, less than a quarter of people who have done so (22%) believe they got a good deal. Of these, only 6% said that it reduced their bills significantly while just 16% said that they were very pleased with the deal they took up. On the flip side, 17% found that their new deal cost them more money than the one they switched from and almost a quarter (22%) said that they could have done better elsewhere.

Over four in ten people (44%) think that direct sellers on their doorstep, high street, at the local supermarket and on the phone are a nuisance. But for some consumers it crosses the line into something altogether more sinister with 22% finding salespeople intimidating and 59% finding the process too pressured, preferring time to think and make their own mind up.

More than a third of people (37%) think that salespeople don’t present them with enough information to make an informed choice, while almost half (45%) don’t like the fact that salespeople only represent one energy supplier – they would prefer to know what all the companies are offering instead.

As a result of growing unease and, in some cases, outright distrust, 82% of consumers would not buy directly from a salesperson. Almost a third (32%) would like to see tighter regulation, but over half (53%) would like to see the practice banned. Despite the fact that many elderly and vulnerable customers prefer to buy face-to-face or with direct human contact, almost three quarters of consumers (72%) say that direct selling does not have a valuable role to play in helping these groups to switch.

According to Ofgem, over half of consumers who switched in the past year did so through a direct or doorstep seller and vulnerable and prepayment meter customers are more likely to switch in this way. This suggests that rather than an outright ban, the regulator should be looking to keep open this important route to market for vulnerable consumers, but make sure they are fully protected and able to get the same level of information as those consumers who are able to shop around or do their own research.

Although Ofgem is bringing in rules to ensure that direct sellers have to provide consumers with a written quotation, uSwitch.com would also like to see consumers given more information about the types of deals available to them and a prompt to research the market before signing on the dotted line.

Via EPR Network
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Electricity, Energy, Energy Distribution, Projects, Services, Waste Management

Only 52% of Energy Customers Satisfied with Customer Service

A year of price cuts has seen the energy industry improve its image in the eyes of consumers, according to the latest independent Customer Satisfaction Report published today by uSwitch.com, the price comparison and switching service. 65% of energy customers are satisfied with their supplier – a 6% increase on last year when suppliers’ popularity suffered because of eye watering price hikes totalling 42% or £381.

However, while overall satisfaction levels have improved, there are still some key areas for concern, including customer service which remains a thorny issue with consumers. In fact, little over half of energy customers (52%) are satisfied with their supplier’s customer service and, tellingly, only 45% of people would recommend their supplier to somebody else. Despite price cuts averaging out at 4% or £54 in total this year, only 51% of customers think their supplier is giving them value for money. Although a 6% improvement on last year, it is still 5% lower than in 2007 when suppliers last cut prices.

Suppliers are engaged in an online price war, bringing out increasingly competitive new plans. But consumers are sceptical about whether their supplier has their best interests at heart. Only 40% of customers are satisfied that their supplier has them on their best deal.

The report, based on responses from over 5,000 energy customers in the UK, suggest that suppliers are gradually getting back on track, with satisfaction levels almost as high as those of October 2007, another price cut year. However, there are clear differences between the big six suppliers. While Scottish and Southern Energy (SSE) satisfies almost three quarters (73%) of its customers, poorest performer npower only satisfies 54%.

npower has been rated bottom for satisfaction by consumers for the second year running, but despite this has still seen an 8% improvement on last year. British Gas, which previously held the bottom slot (in 2007), has seen an 11% improvement in customer satisfaction this time.

Ann Robinson, Consumer Policy Director at uSwitch.com, says: “Last year’s hefty price increases damaged the public’s perception of energy suppliers. As a result, the industry saw a noticeable drop in satisfaction levels. This year, suppliers are starting to get back on track, winning customers over by cutting prices and bringing out increasingly competitive new plans. But if they are to make a real dent they have to focus on customer service – just 52% of people are happy with customer service, which is poor by any industry’s standards.

“With such clear differences between suppliers there is no excuse for consumers putting up with bad service. If you are not happy that you are on the best deal or getting value for money – speak to your supplier. Only around 1.3 million or 5% of households are on online energy plans and paying the cheapest energy prices in the market – consumers can do something about this. If you are still unhappy with the service you are getting, then it’s time to look around for a new supplier. There’s some good news here. Not only could you save up to £425 on your energy bill, but switching is also the one thing that suppliers consistently do well. Almost three quarters of customers (74%) are satisfied with this part of suppliers’ service.”

Via EPR Network
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Energy, Oil & Gas, Products, Projects, Services

Space Time Insight’s New Geospatial Composite Solution For The Oil And Gas Industry Is Purpose-Built To Help Oil And Gas Executives And Operations Teams To Get Every Drop Of Value From Each Asset

Oil & gas companies have mobile and stationary assets distributed across thousands of square miles – and have immense volumes of with data on every aspect of their business growing by the hour. Composite applications f r o m Space-Time Insight (www.spacetimeinsight.com) leverage oil and gas companies’ prior investments in technology to deliver real-time, comprehensive situational awareness all on one screen – and the ability to take action f r o m the same screen. This helps oil and gas companies realize their vision of managing operations in real-time and on-demand. Oil and gas companies that do manage their operations in real-time and on demand can dramatically increase field productivity, decrease operating costs, and increase average production rates.

Space-Time Insight CEO, Mark L. Feldman, PhD, predicts, “Using geospatial composites f r o m Space-Time Insight, oil and gas companies will be able to realize the same dramatic benefits our customers in other industries have already experienced: improved asset performance, reduced costs, and decreased downtime, increased profit margins and the ability to prevent crises f r o m turning into catastrophes.”

The Space-Time Insight solution for the oil and gas industry is available now and includes the Space-Time Asset Composite and Space-Time Crisis Composite, tailored for the oil & gas industry.

For more information on the solution, to see a recorded product demonstration, or read a white paper about how Space-Time Insight delivers benefits to the oil & gas industry, visit www.spacetimeinsight.com.

Space-Time Insight composite applications for the oil and gas industry automatically integrate features and data f r o m geographic information systems (GIS), real-time weather, data feeds, real-time environmental and equipment sensor data feeds, and data f r o m enterprise systems for asset management (EAM), production forecasting, field engineer scheduling and dispatch, cost analysis, environmental, health, and safety (EHS), and compliance, and inventory systems. Composite features include visual environmental impact indexing and features enabling condition-based and proactive maintenance. Benefits include the ability to prevent minimize downtime, prevent or proactively mitigate leaks and spills, and increase production rates through improved asset performance.

About Space-Time Insight:
Space-Time Insight products deliver intuitive, geospatial-temporal visualizations, contextual real-time analytics, condition-based alerts, remedial action schemes, and workflow links that enable accelerated, geo-aware responses – f r o m a single screen.

Via EPR Network
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Electricity, Energy, Energy Distribution, Projects, Services, Waste Management

Consumers Will Welcome News That Small Energy Suppliers Are Challenging Their Bigger Rivals With Market Beating Plans

The move will give more choice, especially for those looking for an alternative to the big six energy suppliers who dominate the market.

Two challengers - OVO Energy and First:Utility – have launched highly competitive online energy plans. OVO’s plan averages out at GBP978 a year, while First:Utility’s plan is market beating, averaging out at GBP967 a year. This makes it GBP16 cheaper than EDF Energy’s online energy plan, which costs GBP983 a year on average and is the cheapest plan offered by one of the big six.

First:Utility’s plan is available in 12 out of 14 energy regions and, unlike its other plans, does not require consumers to have a smart meter installed. In the remaining two regions, its smart meter online plan is available and it has just announced that it is dropping the price on this too. OVO’s plan is a fixed price plan, which means that customers will continue to benefit even if prices go up during the duration of the plan. However, there is an exit penalty attached.

Will Marples, energy expert at uSwitch.com, says: “This is the first time that a ‘challenger’ energy provider has gone head-to-head with major suppliers on price and beaten them. This is because their size works in their favour – they are quick and nimble and able to react to falling wholesale prices quicker than their bigger rivals. It’s good news for those consumers who have been looking for a viable alternative to the big six, but who are concerned about paying more for their energy as a result.

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

86% of People Fail Test to Make Energy Bill Add Up

A straightforward test to see whether consumers can calculate an energy bill correctly has thrown up some shock results – with 86% of people getting it wrong. Of more than 2,700 people taking part almost 2,400 failed to make the bill add up correctly, even though they were allowed to make notes and use a calculator.

The test is being run by uSwitch.com, the independent price comparison and switching service, and is based on a mock-up of an energy bill with sub-totals blanked out. Consumers have to work out the missing numbers and calculate the end total. So far, it has left most people flummoxed. Despite being a common household bill only 379 people have arrived successfully at the correct total – a pass rate of only 14%.

Now more consumers are being urged to take part to see if they can do any better. The test can be found at: www.uSwitch.com/bill-challenge. People can also sign a petition for energy bills to be made simpler, clearer and easier:http://petitions.number10.gov.uk/betterbills/ – over 7,000 concerned consumers have already signed.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “You shouldn’t need to be an ‘A’ grade student to be able to understand your energy bills. It’s deeply worrying that only 14% of people have passed what should be a straightforward test – it serves to highlight the fact that large numbers of consumers are in danger of being excluded because energy bills are far more complicated than they need to be. Ofgem is looking to address this, but it’s vital that consumers make their voices heard too.”

Electricity, Energy, Projects, Services, Waste Management

E.ON Fires Latest Salvo in Online Price War

E.ON has launched a new fixed price online energy plan – FixOnline 3 – which allows consumers to fix their prices until 1st December, 2010. The plan is only available to those who will manage their account online and pay by monthly direct debit. In return, they will be paying the second lowest energy prices currently available in the market and will only be paying £1 more than if they were on the cheapest plan in the market.

E.ON’s new plan averages out at £984 a year, while EDF Energy’s average bill size comes in at £983. However, EDF Energy’s plan is only available in 10 out of 14 energy regions, which means that many households, including those in London, will not be able to benefit. E.ON, and British Gas which brought out a new competitive online plan only yesterday, will be able to target those areas missing out.

With suppliers cutting online prices, hopes are that it will encourage consumers to start paying by direct debit again. New uSwitch.com data revealed a 7.3% decline in the number of switchers opting to pay by direct debit. If the trend continues, it could result in 342,000 households ditching direct debits this year – and losing £33.5 million in discounts on their energy bills as a result.

Will Marples, energy expert at uSwitch.com, says: “To see two of the big six suppliers launch competitive new energy plans in as many days is great news both for consumers and the market. The price war is injecting new life into the market and making consumers sit up and take note. If they take advantage of the lower prices now available it will help them to manage their energy costs going forward.

“If consumers want to benefit they need to ditch their expensive standard plans and move to one of the new online energy plans. The average standard plan is £1,239 a year while the average online plan is now £1,015 a year – this is an easy saving of £224 a year for the average household. With winter fast approaching, it’s a saving households should definitely be looking to make.”

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

Direct Debit Fears Could Cost Consumers £33.5 Million

Ofgem is being urged to act quickly to stem the flow of consumers ditching direct debits and opting to pay energy bills by cash or cheque instead. New data f r o m uSwitch.com, the independent price comparison and switching service, shows a 7.3% drop in the number of switchers paying by fixed monthly direct debit, falling f r o m 92% a year ago to 85.3% today. Across the market it could mean 342,000 households less a year taking up the option and losing out on discounts totalling £33.5 million as a result.

According to Ofgem, over 40% of customers pay their energy bills by direct debit. Not only is this payment method convenient, but it is cheaper too as suppliers give discounts to customers paying in this way. These amount to £98 a year on average. The impact on household bills is noticeable – while the average household energy bill for a customer on a standard plan paying by cash or cheque is £1,239, this drops to £1,141 on average for those paying by direct debit.

More importantly, paying by direct debit is the gateway to suppliers’ cheapest tariffs – these can be found on their online energy plans. To get them, consumers need to pay by direct debit. The average household energy bill for an online customer is £1,021 – £218 cheaper than for a customer on a standard plan paying by cash or cheque.

But despite the cost implications, consumers are starting to shun direct debits. According to uSwitch.com this stems back to last year’s 42% or £381 price hikes which only hit many direct debit customers this year. Almost a third (30%) only had their direct debits increased in the first three months of this year – even though the price increases happened last year. As a result, many were playing catch up to make up for months of under paying and so were shocked when their supplier advised them how much their direct debit had to be adjusted by to compensate.

Not surprisingly, when advised of increases to direct debits a third of people (33%) felt compelled to contact their supplier. Following this 4% cancelled their direct debit even though this would increase the cost of their energy. And they’re not alone – according to the new data there has also been a 217% increase in people choosing prepayment meters (up f r o m 0.6% to 1.9%) and a 106% increase in people choosing variable direct debits – up f r o m 1.6% to 3.3%. In total, these shifts in payment methods could see 351,900 households paying more for their energy than they need to this year.

“Paying by direct debit opens the path to the cheapest energy prices in the market – this is not something to give up without a fight. If you are worried about the amount you are paying, contact your supplier to find out whether the monthly payment can be lowered. Make sure you are paying the lowest possible price for your energy by shopping around, cut down on the amount of energy you use and make sure you or your supplier is taking regular meter readings. Above all, be aware that coming off fixed monthly direct debit and paying by cash, cheque or variable direct debit will cost you money. This should always be a last resort.”

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

British Gas Fights Back in Online Price War

British Gas has launched a new online energy plan, finally stepping into the price war that lost it its crown as Britain’s cheapest supplier. However, it hasn’t made an all out bid to reclaim its title. Instead it has gone for a tactical approach, hitting EDF Energy in its ‘home’ regions – the areas where it is the incumbent supplier.

British Gas’ new Websaver 4 energy plan averages out at £994 a year, while EDF Energy’s average bill size comes in at £983. However, EDF Energy’s plan is only available in 10 out of 14 energy regions, which means that many households, including those in London, will not be able to benefit. British Gas, by making its new plan available in all areas, will be able to target those areas missing out. Its new plan is also available to existing customers.

The online price war is also proving very timely for consumers coming off fixed price energy plans this year. With the potential for further price cuts and online prices currently so competitive, these are being urged to think carefully before fixing again as they could incur an exit penalty if they change their mind at a later date.

Will Marples, energy expert at uSwitch.com, says: “This is another shot in the price war – but it certainly isn’t the final one. It will shake things up, but we are certain to see other suppliers making moves of their own. This is great news for consumers who are starting to see some very competitive energy prices coming onto the market which, if they take advantage, will help them to manage their energy costs going forward.

“If consumers want to benefit they need to ditch their expensive standard plans and move to one of the new online energy plans. The average standard plan is £1,239 a year while the average online plan is now £1,021 a year – this is an easy saving of £218 a year for the average household. With winter fast approaching, it’s a saving households should definitely be looking to make.”

Via EPR Network
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Electricity, Energy, Energy Conservation, Energy Distribution, Energy Saving Appliances, Power Supplies, Projects, Waste Management

Opus Energy Signs A Supply Contract With John Lewis, Leading UK Retailer

The John Lewis deal part of £20m new customer growth for Opus Corporate Solutions. Opus Energy, a leading independent electricity supplier to UK businesses, today announced a host of new supply agreements with leading UK corporates including John Lewis, White Stuff, DPD and Heritage Great Britain.

Opus Energy

Opus Energy, a leading independent electricity supplier to UK businesses, today announced a host of new supply agreements with leading UK corporates including John Lewis, White Stuff, DPD and Heritage Great Britain.

The customer wins form part of an additional £20m of new agreements, contracted by Opus Corporate Solutions in the last six months.

Opus Energy will supply 123 sites for one of Britain’s best loved retailers, John Lewis, in a two year deal worth £3.6m.

Bill Wright, Corporate Energy and Environment Manager at John Lewis said: “We look forward to forging a partnership with Opus Energy. As a dynamic company we need our suppliers to respond efficiently to our business’ needs. Opus Energy listened closely to our requirements during the tender process and offered a bespoke service at a competitive price.”

Steve James, Commercial Director and head of Opus Corporate Solutions for Opus Energy said, “We are delighted to be working with a number of high-profile UK corporates, including one of Britain’s best loved brands, John Lewis. These are important customer wins for Opus Energy and support our position as a leading provider in the energy retail industry. As the majority of our business is won off the back of our reputation and service delivery, our recent successes are a great testament to Opus Energy’s dedication to providing a first class package.”

Opus Corporate Solutions provided a bespoke, tailored tendering solution for the John Lewis Partnership Plc, collating its non half hourly sites into one simplified response. In addition, John Lewis will benefit from an Opus Energy tailored billing solution and levy-exempt renewable electricity supply.

Their flexible processes also appealed to John Lewis as Opus Energy were able to start supplying the retailer with electricity in a shorter time than standard industry practices.

Established in 2002, Opus Energy has grown to supply over 50,000 sites across the UK and is now an established electricity provider to large corporates. Opus Corporate Solutions has demonstrated that through dedicated resources and innovative solutions it continues to succeed in winning and retaining large corporate customers.

Opus Corporate Solutions provides a tailored service for each customer, this includes:

• Levy exempt electricity supply as standard, as 60 per cent of Opus Energy’s supply comes from cleaner sources

• Free Smart Meters** offered to Opus Energy customers

• A dedicated Opus Energy account manager and online account support platform

• Flexible, accurate timely billing

• The Opus Evolution platform which is a flexible purchasing solution that gives customers access to wholesale energy prices

About Opus Energy
Opus Energy is a leading independent supplier of electricity to UK businesses. With offices in Northampton and Oxford, Opus Energy employs over 200 people. Opus Energy supplies over 50,000 UK business sites across all sectors. Large customers include: Stagecoach, Thorntons, Farmfoods, FirstGroup, Cumbria County Council and John Lewis.

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

Household Energy Prices Are Set To Tumble Again As E.ON Launches A New Online Energy Plan

The new plan sees E.ON become Britain’s second cheapest energy supplier, coming just behind EDF Energy. E.ON’s energy plan averages out at £1,017 a year, while EDF Energy’s average bill size comes in at £983. However, EDF Energy’s plan is only available in 10 out of 14 energy regions, which means that many households will not be able to benefit.

British Gas has been forced into third place by today’s move, leading to mounting speculation that Britain’s biggest supplier could make a bid to regain its crown by bringing out a market beating new plan. This would be even better news for consumers as it would push the cost of online energy plans down even further.

The online price war is also proving very timely for consumers coming off fixed price energy plans this year. There are 4.6 million UK households currently on fixed or capped energy plans – many of these were savvy enough to fix their prices last year therefore avoiding much of last year’s price hikes.

However, many of these plans are coming to an end and households will be thrown back onto the market. If they don’t act they could be pushed back onto a standard energy plan, which would see their annual bill increase by just under £100. However, if they take advantage and move to the cheapest online energy plan they could actually see their energy bill fall by £62.

Will Marples, energy expert at uSwitch.com, says: “The online price war is hotting up and energy prices are coming down as a result. If consumers want to benefit they need to ditch their expensive standard plans and move to one of the new online energy plans. The average standard plan is £1,239 a year while the average online plan is now £1,025 a year – this is an easy saving of £214 a year for the average household.

It’s also good news for people coming off low price fixed rate deals. They managed to avoid much of the 42% hike in prices last year and are still sitting on a competitive plan today. Now, as this plan comes to an end, they have the option to move online and save a further £62 on the cost of their energy. This is a real lifeline to those who were worried about where they were going to go next and who could see that moving back to a standard energy plan was going to cost them dear.”

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

Should We Expect Further Price Cuts As British Gas Reports Increase In Residential Profits?

•Centrica’s profits fall 5%, while British Gas residential reports an increase in half year operating profits of 80% to £299 million (2008: £166 million)

energy Price Cuts

•Falling wholesale prices contribute to increased half year profits for British Gas residential

•Some of the benefits of falling wholesale prices already passed onto customers – British Gas has cut its prices twice this year shaving 10% or £126 in total off the average dual fuel bill

•Increase in profits should cushion customers from future price increases, and may even allow for further price cuts

• Average household bill for a dual fuel British Gas customer has dropped from £1,328 to £1,202 this year – £290 or 32% higher than its average bill of £912 on the 1st January 2008

•British Gas has led the field in offering the most competitive energy plan, only recently losing its crown to EDF Energy.

Centrica’s results today reveal that while overall profits have fallen, British Gas residential has reported a significant uplift in profits as a result of falling wholesale prices. Some of these benefits have already been passed onto customers with two price cuts this year totalling £126 or 10%.

This increase in profits should mean that customers can expect to be cushioned for some time from future price increases – last year BG increased prices by £416 or 46% – and there may even be the possibility of further price cuts to come

Ann Robinson, Director of Consumer Policy at uSwitch.com, says:”This increase in profits can only be a good thing for British Gas customers. While customers have already benefitted from two price cuts this year, today’s results should hopefully give them the peace of mind that they are unlikely to see any price increases for some time, and may even benefit from a further price cut. This year British Gas has led the field in offering the most competitive online plan in the market only recently losing its crown to French rival, EDF Energy. With today’s announcement, British Gas is in a strong position to fight back and reclaim the spot as Britain’s cheapest supplier.

“But rather than holding out for further price cuts, consumers should help themselves now by making sure they are paying the lowest possible price for their energy and learning to use less of it. Moving to dual fuel, paying by direct debit and signing up to an online plan will all help save money – in fact switching to a competitive plan could cut your energy bill by up to £425.”

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

Via EPR Network
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Electricity, Energy, Projects, Services, Waste Management

Do You Think You Understand Your Energy Bills?

uSwitch.com is campaigning for household energy bills to be made simpler, clearer and easier for consumers to understand after asking an examining board to give an independent assessment of the state of Britain’s energy bills. The findings were shocking – 45% of Brits may not actually be qualified enough to understand a household energy bill.

Energy Bills

According to examiners, people would need at least a higher grade GCSE or O’ level in maths to be able to get to grips with a household energy bill. This is because of the complexity and format of the information provided. But last year only 55% of GCSE maths students achieved this. Based on this pass rate, almost half of the population could be expected to struggle to understand an energy bill.

In reality, three quarters of people (75%) find energy bills confusing and 57% find it difficult to work out how their bill has been calculated. Because of this consumers are being urged to take action by:

-Joining the ‘Simpler, clearer, easier’ Facebook group: www.uSwitch.com/simpler-clearer-easier – Signing the ‘Better bills‘ petition: http://petitions.number10.gov.uk/betterbills/ – Taking part in the uSwitch.com Energy Bill Challenge: www.uSwitch.com/bill-challenge

Ann Robinson, Director of Consumer Policy at uSwitch.com says:”You shouldn’t need to be an ‘A’ grade student to be able to understand your energy bills. As things currently stand 45% of consumers are in danger of being excluded because of the complex way in which energy bills are written and presented today.”

Ann Robinson continues: “Ofgem is looking to address this, but it’s vital that consumers make their voices heard too. Take the challenge, join the ‘Simpler, clearer, easier’ group on Facebook and sign our e-Petition to get energy bills made simpler, clearer and easier for consumers to understand.”

The uSwitch.com Energy Bill Challenge:

45% of people are not sufficiently qualified to understand a household energy bill – are you one of them? Find out if you’ve got what it takes to get to the bottom of a typical bill by taking the uSwitch.com Energy Bill Challenge at:

www.uSwitch.com/bill-challenge

Have paper, a pen and a calculator to hand and don’t forget to visit Facebook afterwards to let us know how you got on. And just in case you think it’s too easy, here’s what the Head of Mathematics at the examining board said:

Chair & Head of Mathematics, Edexcel:The amount of information, lack of explanations and format of the bills make them very difficult to process…… These things would make them inaccessible for most GCSE candidates unless considerable explanation was given.”

Good luck!

For more information visit www.uSwitch.com or call 0800 093 06 07

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npower Launches Return Of Wallace And Gromit Advert

npower launches return of Wallace and Gromit to the small screen in a cracking new energy efficiency advert.

Wallace And Gromit Advert

In the latest 30 second ad the famous pair suffers another calamitous mishap when Wallace concocts a baa-rmy scheme to fill his loft with sheep for better insulation. As poor Gromit ‘rams’ shut the loft hatch, the ceiling begins to crack and the entire flock, along with plaster and rubble, come tumbling down.

Luckily npower Bob appears to tell them there is an easier way: most homes have poor loft insulation, so it’s wise to prepare for winter with the npower loft home insulation service to help save time, money and sheep.

Wallace and Gromit’s appearance is the second of a series of npower adverts starring the duo. Each ad will be characterised by the famous duo doing what they do best and inventing hair-brained schemes to make their home more energy efficient.

The ad, which premiered on Thursday 23rd July during the Home Show at 8.30pm on Channel 4, aims to highlight the benefits of insulating lofts properly and how Britain’s brightest energy company is helping to make energy efficiency easier. It follows the success of the first npower ad starring Wallace and Gromit, which aired in March this year and has sent installations of energy efficient boilers soaring.

Kevin Peake, npower marketing director, said: “Wallace and Gromit are a family favourite and the most famous Oscar winning duo in Britain. We’re hoping their positive approach to energy efficiency will help people see how simple it is to make small changes and a big difference to their energy bills.

“Although home insulation may not be an obvious priority while the weather’s warm, now is an ideal time to tick it off the to-do list as ready to save energy and money in the winter months.”

Even for those with loft insulation, the message is to check that it meets the recommended 270mm depth.

Supporting the campaign are two market-leading offers for loft insulation. For the DIY market, npower has teamed up with insulation manufacturer Rockwool and national builders merchant Build Center to offer 2for1 on rolls of insulation with free delivery thrown in. For those who don’t fancy having a go themselves, npower will provide and install the loft insulation in people’s homes.

Further details and terms and conditions for both offers are available on the npower website.

About npower:
npower is one of Britain’s largest electricity supplier and supplies gas, electricity and related services to 6.6 million customers across the UK. npower is a market leader in renewable energy and sources the green energy for juice directly from renewable sources, at no extra cost.

RWE npower has been awarded the prestigious CommunityMark from Business in the Community (BITC). npower is the only utility business, amongst 21 other companies in the UK, to receive this accolade. The CommunityMark is a new BITC standard which has been created to recognise companies that are good investors in local communities and who have brought about real and positive changes.

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EDF In Bid To Become Britain’s Cheapest Energy Supplier

EDF in bid to become Britain’s cheapest energy supplier

•EDF Energy brings out new online plan which is now cheapest on market – average annual bill £983
•New plan undercuts British Gas – previously Britain’s cheapest supplier – by £35. Will British Gas retaliate?
•Consumers set to benefit as average online price tumbles again to £1,029 – £210 cheaper than the average standard energy plan
•Households stuck on the most expensive standard plan in the market are now paying£379 a year more on average for their energy than those on the cheapest online plan.

EDF Energy has made a bid to take over British Gas’ spot as Britain’s cheapest energy supplier. The French supplier has today launched a new online energy plan that will cost households £983 a year on average – undercutting British Gas’ online plan by £35.

The announcement is the third this week where suppliers have brought out more competitive online energy plans in response to lowering wholesale prices and calls from consumers to lower prices. npower’s new plan in particular offers good value for those households with high or low energy usage. Expectations of an online energy price war have been raised and now all eyes will be on British Gas to see how it responds.

The recent moves have helped bring the average online energy bill down to £1,029 a year. Online plans now offer consumers a saving of £210 on average compared with traditional standard plans.

Will Marples, energy expert at uSwitch.com, says: “The message from suppliers is now clear – if you want to cut the cost of your energy you have to go online. This is where competition is being played out and where consumers will feel the benefit of lowering wholesale prices.

“Online energy plans are now £210 a year cheaper on average than standard energy plans. This is an easy saving for households to make. I would urge anyone who is serious about cutting their bills to ditch traditional energy plans and move online today.”

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Baffling Utility Bills Leave Consumers Confused, Bemused And Definitely Not Amused

Consumers are being left confused, badly informed and potentially vulnerable to debt because of the poor quality of some major household bills, according to uSwitch.com, the independent price comparison and switching service. The warning comes after new research revealed stark differences in the standard of bills being issued by different industry sectors. While some are simple and straightforward for people to understand, others are leaving consumers totally confused.

Energy suppliers, water companies and home telephone and broadband providers are responsible for the most confusing household bills. Of these, energy bills appear to be the most complicated – three quarters (75%) of consumers find them confusing. Other utility providers are not doing much better either – 59% of consumers find their home telephone, broadband and DTV bills confusing, matched by those left confused by water bills (59%).

Worryingly, 68% of consumers find energy bills harder to understand than other household bills. On average households are spending £1,243 a year on energy bills, but only four in ten consumers (40%) find it easy to work out how their energy company has calculated their bill. Suppliers also seem to be failing to communicate on a basic level with their customers – only 39% of people think that their energy bills are written in plain English. Less than half (45%) think that the name of their energy plan is easy to understand.

At the opposite end of the spectrum are banks and building societies, where almost three quarters (72%) of consumers find their bills and statements simple and straightforward to understand. Personal finance companies generally seem to be issuing customer-friendly information in a format that most people can understand – just 41% of consumers find credit and store card bills confusing.

The findings suggest that the energy industry is lagging behind other sectors in being able to communicate simply and clearly with customers. This could leave consumers disadvantaged as energy bills account for a sizeable chunk of the average annual household budget. Experts also predict that energy bills will quadruple within the next 10 years. If consumers are to be able to manage this aspect of their budget, and be able to make an informed decision when switching, they need to be able to understand basic information such as their consumption, spend and tariff details.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “Nobody likes bills, but they do play a fundamental part in the relationship between a company and its customers. A well-written, clear and concise bill should leave consumers feeling empowered and in control, not bemused. This is why it is so worrying to find that three quarters of us are confused by our energy bills.

“Ofgem has signalled its intention to work with suppliers on improving energy bills. This is a vital piece of work if we are to see well-informed consumers taking full advantage of the competitive energy market. If Ofgem is to succeed in making energy bills simpler, clearer and easier then it has to look outside of the energy industry for ideas on best practice. Judging by our research, it could do far worse than look to banks and building societies, which seem to be leading the way in providing consumers with bills and information they can easily understand.”

About uSwitch:
uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

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npower Achieve A Coveted Big Tick Award For Spreading Warmth

npower achieve a coveted Big Tick Award from Business in the Community (BitC) in the Marketplace Impact category, for its ‘Spreading Warmth’ programme, which is helping to alleviate fuel poverty across the UK.

npower

npower, has helped more than 150,000 customers benefit through the programme; providing financial support, including npower’s social tariff and help with outstanding energy debts, as well as energy saving advice over the phone and in the home which has helped change consumer behaviour to use energy more efficiently.

npower has trained its staff to identify and assist its vulnerable customers, promote assistance available through a range of marketing campaigns and through engagement with external stakeholders developed a targeted programme which provides meaningful help to its customers most in need.

The initiative received the P&G Responsible Marketing and Innovation award for the second year running, and involves training employees to recognise those most at risk, including identifying customers who pay more than 10% of their income on energy bills.

In addition to the Big Tick award, npower has achieved Platinum status in the BitC’s Corporate Responsibility Index, the UK’s leading voluntary benchmark of corporate responsibility.

Paul Dear, programme manager at npower, said: “Being acknowledged in both BitC’s Big Tick awards and Corporate Responsibility Index is a huge achievement.

“In total, we have received three Big Tick Awards throughout the company, and protecting vulnerable and fuel poor customers’ is at the heart of our business ethos. The Spreading Warmth programme demonstrates how, as one of the UK’s largest utility companies, we operate responsibly and seek to develop personal relationships with customers.

“Our advisors are trained to offer sensitive advice to customers, with a specific focus on recommending the correct tariff and suitable repayment methods.”

The Big Tick is awarded to businesses which are able to demonstrate significant impact and high quality management of their responsible business practices, as Stephen Howard, chief executive at Business in the Community, confirmed: “The Big Tick is now recognised as both a valuable and difficult award to achieve.

“Those who achieve the Big Tick are leading companies, ones that run their businesses aware that they depend above all on the talent, innovation and loyalty of their people. They know that they cannot build a successful sustainable business without constantly showing their commitment to being a better business,” he added.

About npower:
RWE npower has been awarded the prestigious Community Mark from Business in the Community (BitC). npower is the only utility business, amongst 21 other companies in the UK, to receive this accolade. The Community Mark is a new BitC standard, created to recognise companies that are good investors in local communities and who have brought about real and positive changes

- npower received three awards in the 2009 Big Tick Awards for its impact in the workplace, community and marketplace.

– BitC’s Corporate Responsibility Index is the UK’s leading voluntary benchmark of corporate responsibility. This year, 141 businesses participated, with seven companies achieving the new Platinum Plus level

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Household Energy Bills to Hit Almost GBP5k in 10 Years Time

Consumers are being warned today that they could be facing annual energy bills of almost £5,000 a year by 2020. The shock forecast from uSwitch.com, the independent price comparison and switching service, is based on pricing trends over the last 5 years and takes into account the huge investment programme shortly to be undertaken by the energy industry and Government. The investment, expected to total £233.5 billion, will secure the country’s longer-term supply and enable the roll-out of smart metering into all homes, but will add £548 a year onto household energy bills for the next 15 years.

uswitch

Looking at pricing trends alone, consumers could expect energy bills to reach £4,185 by 2020. This strips out the cost of investment, but factors in inflation and volatility in the wholesale markets, as seen by suppliers over the last 5 years. Since 2004, global demand for energy and volatility in wholesale prices have contributed to a 114% increase in household energy prices, including a 42% or £381 increase last year. The overall effect has been to see household energy bills more than doubling from £580 in 2004 to £1,243 today.

Volatility is expected to continue to be a dominant theme in the energy market going forward. Although the current world-wide recession is dampening demand for energy, the recession is due to end by 2011/12, when global demand for energy can be expected to start climbing again. Power hungry economies, such as China and India, will be returning to strength, resulting in an upward pressure on wholesale energy prices. At the same time, North Sea oil will start to run out adding greater pressure on the market. Wholesale energy prices account for around 50% of a household bill so continuing volatility will have an impact on the amount consumers will pay.

As well as upward pressure on household energy bills, there will be downward pressure too. The Government’s drive to make British households more energy efficient will start to pay dividends. But, instead of reducing bills it will serve to counterbalance other factors pushing energy usage up, such as the growth in single person households, Britain’s ageing population and growing reliance on electrical gadgets.

Ann Robinson, Director of Consumer Policy at uSwitch.com, says: “This is a wake-up call for us all. The £5,000 a year energy bill may seem like an outside possibility, but we have to remember that energy bills doubled in the last five years alone and that the huge investment needed just to keep the lights on in Britain will alone add £548 a year onto our bills. The fact is we are entering a new era of high cost energy and households will have to adapt their behaviour accordingly.

“The Government has been banging the drum for energy efficiency for a while now, but consumers have been reluctant to spend money on these measures. As a result, energy efficiency has been massively underperforming even though it is one of the biggest defences we have against escalating energy costs. We also have a competitive energy market, and yet less than 5% of consumers are on the most competitive energy plans – most people are paying far more than they have to for the energy they use.

“This has to change. My advice to consumers is to invest in making your home more energy efficient, reduce the amount of energy you use and make sure you are paying the lowest possible price for it. Big projects such as a new energy efficient boiler or home insulation can be expensive, but the savings you make through cutting the price of your energy could be re-invested into energy efficiency measures so that you reap even greater rewards in the future.

“Don’t be put off. If cost is an issue, speak to your supplier to see if they can help – they have a pot of money available to help households with energy efficiency. Or contact the Energy Saving Trust for advice. The key thing is to start future-proofing yourself against higher energy bills now.”

About uSwitch:

uSwitch.com is a free, impartial online and telephone-based comparison and switching service, helping consumers compare prices on gas, electricity, water, heating cover, home telephone, broadband, digital television, mobile phones, personal finance products and car insurance.

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