Npower has released new research which reveals 18-24 year olds are the most likely age group to give up their free time to help in their community with 85% willing to commit time to voluntary projects.

The study of 2,000 people, carried out by one of Britain’s leading energy providers, npower, shows that the iPod generation is holding up David Cameron’s vision for the Big Society, as 40% of people in this age group say they have volunteered recently compared to just one in six older adults. 41% of Brits who claim to have volunteered did so when they were under 24.

The research reveals Britain’s youth are charity champions with half of all 18-24 year olds saying that everyone should volunteer at least once in their lifetime, compared to just 38% of other ages. Putting their elders to shame, 42% of over 55s, the age group most associated with voluntary work, have never volunteered.

Despite a perceived desire to help, with 60% of all Brits saying that volunteering is important, more than one in four people aged 25-65 say they have no interest in volunteering.

This lack of action is perhaps not surprising as more than half (56%) of those questioned think people in full time employment have busier lives than those of previous generations. A staggering 60% of Brits say work commitments, their employer, or lack of time, is preventing them from getting involved in their community, whilst a third (36%) are holding off until they retire.

Bev Frain from UK volunteering charity, CSV, explained: “npower’s survey highlights that Britain’s youth are not worthy of their bad reputation and actually need to be applauded for the work they are doing. However, the research also highlights a gap in Britain’s voluntary sector, where people of working age haven’t volunteered since they were younger, citing ‘lack of time’ as the main obstacle for not getting involved.

“There is a significant appetite for volunteering in the UK and that’s why it’s important that businesses like npower encourage volunteering through the workplace and get other age groups involved. In fact, grouping together with colleagues can be the easiest way to make a big difference without committing a huge amount of time.

“Spending just one day a year supporting a local community group, or half an hour a week mentoring young people or helping primary school children improve their literacy and numeracy skills makes a huge difference to the lives of others without taking up too much time. There’s a tremendous reservoir of skill, talent and energy out there, and we want to empower people and businesses to maximise these skills to help others.”

A survey of npower volunteers in 2011 revealed that 96% of those who had taken part said they felt they had made a difference and 83% felt more positive about working for the company. Meanwhile, 74% said they’d feel more motivated at work in the future.

For more about volunteering, visit www.csv.org.uk

Via EPR Network
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npower research has revealed that medium-sized businesses in the UK are missing out on significant energy savings each year by not having trained staff in placed to procure energy.

Only 4% of medium-sized businesses in the UK have a dedicated energy specialist, despite the average business spending over £180,000 on energy per annum. Of those businesses with an energy specialist, nine in ten (88%) say the introduction of the role has saved their organisation money.

The npower ‘Energy Matters’ report surveyed over 200 people responsible for energy procurement – including finance, procurement and office managers – in medium-sized businesses to assess how energy buying is managed and whether it is valued within the business. The report examined what impact having a dedicated energy specialist has on a business.

npower’s research found that just one fifth (21%) of businesses have a formalised energy strategy and over three quarters (81%) of those responsible for procuring energy say they spend more time on administrative duties than procurement.

Wayne Mitchell, industrial and commercial markets director, npower, commented: “We undertook this research into medium-sized businesses to further understand their needs when it comes to energy, following recent CBI and government campaigns to offer greater support to this sector.

“The research found that the person responsible for buying energy can have a significant impact on a business’ revenue yet the importance of this role is undervalued across the UK. Businesses are missing a trick when it comes to having a positive impact on the bottom line by not positioning energy as a board level concern and having a strategy in place to manage its procurement. This is despite findings from our previous research which showed that medium-sized businesses rank energy as the second highest business risk they face, above cash flow, legislation and security.”

The ‘Energy Matters’ research also showed that more than half (57%) felt that energy purchasing is not a valued role within their organisation and fewer than one in 10 (7%) has received any kind of formal energy procurement training. As a result, over a quarter (27%) of respondents have remained on the same contract because they haven’t had time to review it and one in five (19%) said they don’t have the expertise to switch contracts.

In those businesses that do have a dedicated energy specialist the picture was very different. As well as saving their businesses’ money, it was in this role that the most amount of time spent was spent on energy purchasing, the presence of a formalised energy strategy was highest and the value placed on the role by the business was felt to be above average.

Wayne Mitchell continued: “With office managers and not energy specialists accounting for the majority of those responsible for energy procurement in medium-sized businesses it is easy to understand why the role can be undervalued, as these people will be juggling a wide variety of tasks to keep the business afloat. Through better managing energy procurement, costs can be kept to a minimum by ensuring energy is purchased at the correct times, namely avoiding peaks in the market, and with a little knowledge businesses can take control of this themselves. Anyone wanting to find out how should source this advice from their supplier and act now to start saving.”

Via EPR Network
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npower recently visited students from St Birinus School, Didcot, sparking their interest in engineering by taking part in a npower Enthuse day.

Four volunteers from Didcot power stations joined 230, Year 9 students at the Enthuse day. The programme is designed to inspire and engage students aged 12-14 years old in science, technology, engineering and mathematics through a range of interactive activities which help them think about the impact science and engineering has on their daily lives.

The students were encouraged to think of ways to improve an existing electricity generation idea and product, or to design a completely new concept. They also took part in a series of hands-on activities, helping them to develop their engineering and science related skills and discussed the problem of how the country can meet and reduce the UK’s future demand for energy.

Enthuse, which is part of the npower’s Brighter Futures Programme, aims to inspire young people from their first day at school to their first day at work. This is achieved by helping them to develop their skills and knowledge to make their own choices and empowering them to achieve their vision of a ‘brighter future’ for themselves and for the environment.

Jim Haggan, Didcot A Power Station Manager, said: “I think Enthuse days are very important. It’s our opportunity to give young people an insight into the energy industry and highlight opportunities available. I hope we have inspired some of the students to really consider this industry as a career option for the future.”

Head teacher, Mr Alwyn Richards from St Birinus School, Didcot added: “The variety of activities gave the students an excellent insight into the diversity and challenges which might face an engineer. It was wonderful to see how students of all abilities were engaged in the activities offered. The staff and students would like to thank the people from Enthuse and npower for their enthusiasm and hard work.”

Since the start of the Enthuse programme in 2007, the educational experience has reached out to over 7,100 students across the UK.

To find out more about npower’s education programme and free resources for schools and community groups, visit www.npower.com/education.

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Students from Hardley School and Sixth Form in Holbury, Southampton sparked their interest in engineering taking part in an npower Enthuse day.

Five engineers from Fawley Power Station joined 115, Year 9 students at the Enthuse day. The programme is designed to inspire and engage students aged 12-14 years old in science, technology, engineering and mathematics in a range of interactive activities designed to help them think about the impact science and engineering has on their daily lives.

The students were encouraged to think of ways to improve an existing electricity generation idea and product, or to design a completely new concept. They also took part in a series of hands-on activities, helping them to develop their engineering and science related skills and discussed the problem of how the country can meet and reduce the UK’s future demand for energy.

Enthuse, which is part of the npower’s Brighter Futures Programme, aims to inspire young people from their first day at school to their first day at work. This is achieved by helping them to develop their skills and knowledge to make their own choices and empowering them to achieve their vision of a ‘brighter future’ for themselves and for the environment.

Nick Stockdale, Fawley Power Station Manager said: “I think Enthuse days are very important – it’s our opportunity to give young people an insight into the energy industry and highlight opportunities available. I hope we have inspired some of today’s students to really consider this industry as a career option for the future.”

Thomas Ward, a pupil at Hardley School and Sixth Form said: “I really enjoyed all the activities, especially making catapults. I learnt a lot about which careers are involved with science and engineering. This day has really made me think about my future and different career opportunities.”

Head teacher Andy Dyer from Hardley School and Sixth Form added: “The variety of activities gave the students an excellent insight into the diversity and challenges which might face an engineer. It was wonderful to see how students of all abilities were engaged in the activities offered. The staff and students would like to thank the people from Enthuse and npower for their enthusiasm and hard work.”

Since the start of the Enthuse programme in 2007, the educational experience has reached out to over 7,100 students across the UK.

To find out more about npower’s education programme and free resources for schools and community groups, visit www.npower.com/education.

Via EPR Network
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RWE npower renewables, one of the leading UK wind energy companies, has been granted planning permission to build a twelve-turbine wind farm located between the villages of Bozeat, Harrold and Lavendon.

Nun Wood Wind Farm was the subject of a thorough and rigorous public inquiry, held before a Government appointed Planning Inspector. The public inquiry, which concluded in October 2011, was open to all local residents and businesses.

Matt Pinfield, Regional Manager for Eastern England at RWE npower renewables said: “We are delighted with the Planning Inspector’s consent for Nun Wood Wind Farm. It is a superb location for a wind farm – well designed and appropriately sited and will generate enough energy to meet the annual average needs of thousands of homes each year. The Nun Wood Wind Farm will make a substantial contribution to clean energy supply and the reduction in emissions of greenhouse gasses.”

In his written report the Planning Inspector stated: “The degree of harm in landscape and visual amenity is limited. In my judgement the harm is outweighed by the urgent need for renewable energy as promoted in national and regional policies and the wider environmental and economic benefits that it would bring over a 25 year period.”

As well as Nun Wood Wind Farm generating enough electricity to meet the annual average needs of between approximately 13,700 and 15,6001 homes each year, the local community could receive a windfall of at least £540,000 over the lifetime of the wind farm.

This funding would provide a valuable long term source of income for the local community. It is flexible funding that can address what is really important to communities and has the potential to fund large and small projects as well as capital and revenue activities. The annual funding of £1,000 per megawatt (MW) per year would become available when the wind farm is operational and local people can be involved in deciding how it is distributed.

Matt Pinfield added: “We have consulted with the local community during the planning and development of this wind farm and as a responsible developer we will continue to work with the community throughout the next stages of the project as the wind farm is constructed. We will be providing detailed construction and traffic management plans to Milton Keynes Council, Bedford Borough Council and the Borough Council of Wellingborough which will also be available for public consultation.”

Construction of the wind farm presents opportunities for local economic benefit and employment. Whilst current legislation and competitive tender process for each part of the works is followed, it is normal to expect that local suppliers and contractors with appropriate skills will be well placed to tender for contracts.

Via EPR Network
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Npower has announced success for its North East contact centre workers when the energy company’s call centre was named one of the top 50 in the UK.

Awarded top spot in the prestigious ‘best in sector’ class for utilities and the silver medal position in the ‘large contact centre’ category, overall npower was awarded 21st spot in the league of 50.

Julie Jaglowski, customer services director at npower, said: “This is a really proud moment for everyone who works in our contact centres. It’s external recognition of what we already know: that we are dedicated and passionate about helping our customers and making sure that they experience a first class service.

“It’s testament to the hard work that everyone puts in. This year we’ve worked really hard on continuing to improve our service and keeping our focus as we strive for a five-star service. This reward shows that it’s paying off.

“Everyone in our team should feel very proud of this award. Whether it’s battling through harsh winters or re-training on our new Atlas systems – our teams have remained committed to serving our customers with outstanding commitment. Well done to everyone – it’s a great achievement”.

The award culminated in three months of mystery shopping carried out by independent researchers, measuring npower against a range of criteria including: knowledge; personalisation; professionalism and timeliness.

The calls reflected all types of enquires at various times of the day – including customer account queries and those wanting to know more about the products and services.

Collecting the award on behalf of npower, Chris Rainsforth, quality manager said: “I was really honoured to collect the award on behalf of everyone who has worked so hard over the last 12 months.

“I shall be bringing the award back very carefully this afternoon – and promise not to leave it on the train.”

Kevin McCullough, npower’s chief operating officer, added: “This is superb news – and well deserved. As part of my Undercover Boss filming just a few weeks’ ago, I experienced first-hand just how challenging working in a contact centre can be, so I am full of admiration for the great work that the teams have achieved.

“Customer Service remains a priority and this award has given us the recognition of the great customer experience we’re striving to achieve. Well done to everyone involved”.

Via EPR Network
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